Without our dedicated teams of drivers and navigators, none of our carefully prepared food would get to the people who need it. Without our delivery teams, it would be impossible for us to get the carefully prepared meals to our service users. Deliverers also get to experience meeting our service users while dropping off their meals, which makes it an incredibly rewarding role.

Drivers use their own cars to deliver the prepared and packaged meals (fuel expenses are paid per mile according to our current rates on request). Cars must be big enough for a hot box, a cold box and a navigator.

Drivers arrive at the kitchen by 11.15am to meet their navigator and look over their route. The kitchen teams aim to have the food ready to leave at 12pm, and the driver and navigator then begin delivering the meals to clients on their route. Each route is pre-set so that our service users receive their meals in a certain order. This is to take into account service users specific needs and general location. We aim to have all meals delivered by 2pm at which time the delivery teams return to the kitchen to drop off the hot and cold boxes and route list.

Drivers can also volunteer to help a car-less Lead Cook with the shopping on an occasional Saturday, or on a Friday pick supply bags up from the office and take them to a kitchen.

Like drivers, navigators can enjoy a lie-in as they need to arrive at the kitchen by 11.15am. Navigators are fully briefed on the route and given a map and detailed instructions. They direct the driver around the pre-set route to the address of each drop and hand the food to the waiting service user. There is only time for a brief chat with the service user before it's back in the car to direct the driver to the next drop, as we want each service user to receive their meals hot and before 2pm whereever possible. Once they have dropped all the meals off for their route, navigators return with the driver to the kitchen to drop off the hot and cold boxes.