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Frequently Asked Questions

 

Is there a minimum age to volunteer at The Food Chain?

All volunteers must be aged 18 or over.

Why do you ask for two references on the application form?

The Food Chain adheres to a policy of confidentiality that applis to all the services we deliver and the people delivering them.We rely heavily on the discretion and sensitivity of our volunteers. We ask for two references as we  need to know that we can trust you to be discrete and respect the confidentiality of The Food Chain and the people who access our services at all times.

Do I need to know anything about HIV to volunteer?

No, we give basic HIV awareness training at the Induction Evening.

Where will I be volunteering?

Our Kitchen is located at 314 - 320 Gray's Inn Road (nearest tube, King's Cross). If you are volunteering as a Lead Cook, Kitchen Assistant, Host or Nutrition Assistant, this is where you'l be based

Our Office is located at 345 City Road (nearest tube Angel). If you are volunteering as a Dietetic Support Volunteer or Volunteer Dietitian this is where you'll be based.

How much time do I need to commit?

This varies depending on which role you are volunteering in.  Kitchen Assistants, Lead Cooks, Nutrition Assistants and Hosts need to commit to one shift every 4-6 weeks. Most office based roles including Dietetic Support Volunteer and Volunteer Community Dietitian require one day per week

Can I volunteer from home?

Voluntering from home is only applicable to Rota Coordinators. Access to a phone and internet is necessary. All phone call expenses can be reimbursed.

I have a disability, can I still volunteer?

We welcome applications from volunteers with disabilities; however your ability to volunteer would depend on the role. Please email volunteering@foodchain.org.uk  if you wish to discuss this further.

I used to receive services from The Food Chain, can I volunteer?

Yes! We welcome applications from past Service Users. You'll need to follow the exact same process as other volunteers.

Can I ask The Food Chain to provide references?

If you have volunteered at Eating Together, we will provide reference if you have completed at least six shifts. For office based volunteers we can provide a reference after you have been with us three months.

Are travel expenses paid?

Yes, The Food Chain will reimburse travel expenses to and from your shift according to our Finance Policy. You must provide us with evidence of your travel to claim.

What support will I get?

You will always be supported no matter which role you do. There is always a member of staff to defer to. If you are an Eating Together volunteer you will be supervised either by our Kitchen Services Manager, Lead Cook or our Services Coordiantor and your Rota Coordinator. If you volunteer in the office you will always have the support of a member of staff who is supervising you. The Volunteer & Services Manager, Anna, is always on hand help and answer any questions or concerns, you can email her on volunteering@foodchain.org.uk

Do you provide any training?

All volunteers need to attend one Kitchen Skills and Health and Safety training sessions and one session of Service User Support training. 

Kitchen Skills and Health and Safety and Service User Support training  are both two hour evening sessions. 

Ideally, you'll attend both sessions the week following your Induction.

Other roles may require in office training e.g. Rota Coordinator.

 

Do I need a DBS check to volunteer with The Food Chain?

No, our beneficiaries do not fall into any of the categories that would require our volunteers to be DBS checked.